Common Problems and Questions

Below are some common problems and solutions that have been encountered by the helpdesk.  In some cases there is an * by the title.  This means that we have the instructions here, but are not responsible if they do not work because you will have to edit system files.

Please select your operating system:

            Windows 95 & 98  | Windows XP | Macintosh | WebTV

 How to Set Up

Adware setup instructions

Spybot setup instructions 

IncrediMail Setup

Common Problems and Questions With All Systems

Email will only download to a certain message, and then won't go further.

I get a message that my username and/or password is incorrect when I dial.

Why do I get no dial tone after I click connect?

If I have call waiting on my phone line, how can I disable it so I don't get disconnected?

In Outlook Express, the Attachment Icon is shown next to the letter, but when you click on it, you see no attachment icon.

How do I delete extra Dial-Up Connections?

After I check my e-mail is received, I am disconnected and can not send out messages

If My DSL quits working, what are some things I can try?

Windows 95 & 98

Disable Call Waiting

I can't check the save password box.*

I get no answer or the line is busy when I try to dial.

When I open Outlook Express, I get a message saying the program has performed an illegal operation.

Windows XP

Disable Call Waiting

Yellow background in text boxes (Google toolbar set to "auto fill"). 

Add Remove Programs list is blank

Macintosh 

WebTV

Why does my WebTV tell me I am about to dial a long distance number?

What are my charges with WebTV? 

Older Eudora  Mail
    Can't receive mail