Voice Mail Setup Instructions
Once you know the instructions, you can push these options without listening to the complete instruction each time.
1 = Play Messages
5 = Dial a configured out-dial #
7 = play current date and time
9 = setup your voicemail box
0 = hear these instructions again
Press 1 – To Play Message
Press 2 – Save and Play Next Message
Press 3 - Delete and Play Next Message
Press 4 - Save as New Message
Press 5 - Return this call
Press 6 - Forward Message
Press 0 – Repeat Options
Press 1 - Greeting Options Menu
Press 2 - Change Password
Press 3 - Notification Options
Press 4 - Auto Login Options
Press 5 - Language Options
Press 6 – Edit Distribution Lists
Press 7 – Edit Out-dial Number
Press 8 - Record your name
Press 9 - Change Pager Options
Press* - Return to Main Menu
Press 0 – Repeat Options
Press 1 – Play
Press 2 – Rerecord Greeting
Press 3 – Delete
Press 5 – Choose New Greeting
Press * - Mailbox Setup Menu
Press 0 – Repeat Greeting Menu Options
First decide how many times you want your phone to ring before it transfers to voice mail; Four or five times is a good number for
residential usage. If it takes you longer to get to the phone, you may want to set it higher.
Whenever you have messages, you will hear an intermittent dial tone (stutter dial tone). If you have a message waiting light on your
phone, it will be flashing. Pick up your handset and listen for dial tone. Dial 333. Follow the instructions given by the voice mail
system. You may retrieve your messages, or change your mailbox setup. When finishedsimply hang up
Dial your number. As soon as you begin to hear your message press the star key (*). Then follow the instructions given by the voice
If you would prefer to have messages go to voice mail when you are on the phone, rather than use call waiting:
Touch tone service is free from the Wikstrom Telephone Company. But you must have a touch tone phone to use the voice mail system.
Call the Wikstrom Telephone Company to arrange for a touch tone phone. But be sure to consider getting a call waiting light and
digital display of digital features on the phone if you get a new one. Call 436-2922.
This service is only available if you get telephone access from Wikstrom
Since basic voice mail is free to Wikstrom customers, you will get a message waiting light indication whenever you have voice mail
messages for no extra charge, in addition to the stutter dial tone. You do need a phone with a message waiting indicator on it,
however, or have a message waiting indicator light attached to your phone.
Remember, of course, that the intermittent ("stutter" present phone. The blinking light adds a visual notice that you have a
You can make a message in the voice mail machine, and have it delivered to several other mail boxes.
Teacher Example: Teacher should check to see that parents are using their voice mail boxes. If they are not, messages should not be
sent to those boxes, so that the parents are not confused by the stutter dial tone. The teacher should create a distribution list
with all of the telephone numbers of the students or their parents on the list. Follow the instructions from the voice mail machine
after calling in to 333 to change your options.
The teacher can then create a message and have it delivered to all mail boxes which are in use. Follow the instructions of the voice
mail machine for "make new message" by pressing 6 at the Setup menu. You will be prompted to "Enter a mailbox number
to deliver the message to, or press the star (*) key followed by a distribution list number." Press the star (*) key and then
the number you assigned to the distribution list for your students. Record the message after the tone, pressing the pound key (#) as
soon as the message is ended. Then continue following instructions to deliver the message. The message will go to all of the
mailboxes on the list, and will turn on stutter dial tone, and a message waiting light on phones equipped for the message waiting
light. HINTS: The message should contain basic information. Example: "This is Jane Doe, 1st grade teacher at the Middle River
School. The assignment for March 21st is as follows: English..., read pages 100-120, do exercises on page 121. Math..., read pages
210 through 212... Do the odd problems on page 213 except for 19, 21, and 23. Science..., read pages 98 through 110... Do problems
4, 8, 11, and 15."
Remember to write out the message before creating it. Be professional. Check your gasps for breath. State the message clearly and
slowly enough so that it can be understood. Check it and redo it until it is right. Be sure your voice is positive and cheerful.
Remember that the whole world might hear the message at some
point. Use words frugally, with the message no longer than absolutely necessary. Wordy messages are boring, frustrating,
unprofessional, and are often disregarded.
Follow the same instructions as for a distribution list, except send it to one mail box (local telephone number), rather than to
a distribution list. [This only works for local 7 digit numbers]. When you want to send a message, but do not want to talk with
someone, this is the time wise way to do so.
Don't abuse the system. Unnecessarily excessive use of voice mail options may result in charges being assessed for their use.
When setting up or changing your mailbox setup options select 7 "edit out-dial number" at the appropriate point in the
instructions from the voice mail machine. Put the number in that you want the call re-routed to.
Then change your message to let your caller know about the call routing option. Example: "This is Jane Doe, I am not available
at this time. If you want to reach my assistant, John Roe, press 1. Otherwise leave your name and telephone number, along with a
detailed message after the tone and I will get back to you. "
In this example if the caller presses 1 on their phone, the call will be transferred to John Roe's telephone number
as you programmed under call routing options. Otherwise a message will be taken. However, a call can only be made to a local number.
Special arrangements must be made with the service center in order to transfer to a long distance number. HINT: Always tell your
caller what the option is before telling them what number to press. This is especially important if you have more than one number
to press. And always have the call routing options at the beginning of the message, not at the end. Otherwise the message will start
recording before the caller has a chance to press a key, and the routing will not take place.
You can have your cell phone, and or email address (or another number) notified when you have a voice message in your mail
box. Arrangements must be made with the service center to send notification to a number. There is no charge to notify a Wikstrom
phone, pager, cell phone via text or email sent. But any other long distance number will require additional charges. When set up,
follow instructions to select user options, the notification plan, then press 2 to activate or de-activate notification.
There are many additional advanced features available, such as auto-attendant boxes (mail boxes which answer the phone and direct calls).
There are modest monthly charges for some of these advanced features. If you have a business or enterprise where these features might be useful,
contact our service center to make arrangements to obtain these services.